At Kusi, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, you may return it under the conditions outlined below.
Return Policy
- Timeframe: You can return your item within 30 days of purchase.
- Condition: The item must be unused, unwashed, and in its original packaging with all tags attached.
- Restocking Fee: A $10 restocking fee will be deducted from your refund.
- Non-Returnable Items: Final sale items, undergarments, and customized products are not eligible for returns.
Refund Policy
- Processing Time: Refunds are processed within 5 business days after receiving your return.
- Refund Method: The refund will be issued to the original payment method used at checkout.
- Shipping Costs: We do not refund original shipping charges (if applicable).
How to Initiate a Return
- Email us at support@kusiclothing.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Once we receive your return, we will inspect it and process the refund within 5 business days.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us at support@kusiclothing.com within 48 hours of delivery, and we will assist you with a replacement or refund.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at:
- Phone: +1 (513) 877-9188
- Email: support@kusiclothing.com
- Address: 1128 Superior St, Bellefontaine, Ohio 43311, United States