Thank you for shopping with Kusi Clothing.
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • All original tags and packaging must be included.

  • Returns must be requested within 30 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale items

  • Used, washed,

  • Items without original packaging

3. Return Process

To start a return, please follow these steps:

  1. Email us at support@kusiclothing.com with your order number and the reason for return.

  2. Our team will review your request and provide the return shipping address.

  3. Ship the item back to us using a track able shipping method.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

4. Return Shipping Cost

  • Customers are responsible for all return shipping costs.

  • Shipping fees paid during the original order are non-refundable.

5. Refunds

If your return is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–7 business days for the refund to appear in your account.

  • We do not offer refunds for delays caused by shipping carriers or customs.

6. Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Defective or damaged items

To request an exchange, contact us at support@kusiclothing.com

Exchanges are processed after we receive and inspect the original item.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will replace the item at no additional cost.

8. Order Cancellation

Orders can be cancelled within 12 hours of purchase.
Once the order is processed or shipped, it cannot be cancelled.

9. Contact Us

If you have any questions regarding returns or refunds, contact our support team:

Store Name: Kusi Clothing

Phone Number: +1 (513) 877-9188

Support Email: support@kusiclothing.com

Business Hours: Mon-Fri | 8:00 AM-5:00 PM

Business Address: 1128 Superior St, Bellefontaine, Ohio 43311, United States